Information on your Bank Cards and Accounts

Please do not hesitate to contact our customer services if you have any questions.

• Phone: +49 40 32099-288
• Email: kundenservice@marcard.de

Lost your card? You can reach the central card blocking hotline here, 24 hours a day, free of charge within the US. When calling from abroad, the rates charged by your telephone provider apply:

• Phone (within Germany): 116 116
• Phone (international): +49 30 4050 4050

Here you can view the exchange rates used to calculate your card transactions abroad.

Exchange rate retrieval

One of the features of your new credit card is mobile payments via smartphone. This allows you to pay quickly and easily by holding your smartphone up to the payment terminal, providing a cash-free, convenient and secure payment method.

 To use this service, you must

•  be enrolled in online banking.
•  a valid TAN procedure (the 'SecureGo Plus' app)
•  an NFC-enabled smartphone.

We now also offer Apple Pay as a payment option for Apple users. Apple Pay is the integrated payment system for all Apple devices. Add your card to the pre-installed Wallet app to easily make mobile payments using your smartphone. If you want to pay using an Android device, please use the 'Digital Payments' app instead of Google Pay. The 'Digital Payments' app allows you to use digital credit and debit cards.

You can also make mobile payments without an internet connection.

In order to use your Mastercard® Gold for online shopping, you will need to register your card for the Mastercard® Identity Check™ payment method. There are three ways to do this:

Option 1: Do you already use online banking with the SecureGo Plus procedure for your account?

If so, you can simply add your credit card(s) and authorise payments using the SecureGo Plus app.

1. Go to your online banking and log in. Once logged in, click on your name in the top right-hand corner, then click on 'Online Access & Security', and finally select 'SecureGo plus' under 'Security Procedures'.
2. Select 'Link cards' and tick the card(s) you wish to link. Finally, confirm the link in the SecureGo Plus app.

Option 2: Alternatively, you can easily activate the existing SecureGo plus procedure for your card in the banking app.

1. In the banking app, tap 'My profile' in the menu. Under 'Security', you will find 'SecureGo plus'.
2. You can set up SecureGo plus to secure your online card payments via the menu (three dots in the top right-hand corner).

Option 3: If you do not use online banking or the banking app, you can register for the Mastercard® Identity Check™ payment method directly here.

1. Start the registration process at https://3dsecure-vrp.de/mc/. 
2. Enter your card number and activation code.
3. Select your preferred method:
   a) The SMS method: Click on 'SMS method', enter your mobile number and set a security question.
   b) or the app method. Download the 'SecureGo Plus' app from the App Store, open it, and set a personal authorisation password for the app. You will receive your individual credit card ID via the 'Setup/Credit Card' menu item. Enter this into the registration form.
4. You will immediately receive a TAN to confirm your registration.

You are now ready to start shopping online in accordance with the latest security standards.

 What will your next online purchase with Mastercard® Identity Check™ be?

1. To complete your purchase, select Mastercard® as your payment method and submit your order.
2. Select your authorisation method:
   a.) Authorisation via SMS: You will receive an SMS containing the transaction details, including the TAN, on your mobile phone. Check the payment details, enter the TAN and answer the security question you selected – the payment will then be confirmed.
   b) Direct authorisation in the SecureGo Plus app: You will receive a push notification on your smartphone. Check the payment details and confirm your purchase in the app using your authorisation password, fingerprint or facial recognition.

3. Confirmation in the online shop.

    

With your new Mastercard® Gold card, you automatically benefit from attractive insurance cover:

• Travel Assistance Insurance: worldwide emergency assistance for emergencies abroad, available 24 hours a day via a single helpline number.
• Overseas Travel Health Insurance: reimbursement of costs for necessary medical treatment abroad in the event of sudden illness or accidental injury.
• Travel cancellation and curtailment insurance: reimbursement of cancellation or return travel costs if a trip is not taken or cut short for insured reasons.
• Transport accident insurance: covered worldwide when using aeroplanes, hire cars, trains, and hotels, provided payment is made with the card.
• Overseas breakdown assistance insurance: organisational and/or financial assistance in the event of a breakdown, accident or theft of the vehicle, including hire cars.

More information about the insurance terms and conditions is available here (German language).

Accepted at more than 45 million merchants and ATMs worldwide

• Attractive insurance cover
• Risk minimisation through a personalised monthly spending limit
• Online purchases secured with 3D Secure
• Contactless payments possible wherever you see the contactless symbol
• Mobile payments with Apple Pay or the ‘Digital Payments’ app

• Particularly sustainable card material and carbon-neutral delivery

   

1. Will my terms and conditions change?
   The terms and conditions, as well as the range of services, for your new credit card remain unchanged and are the same as those agreed with you.
    
2. Will my card number and PIN change?
   Yes, your new credit card will have a different card number. You will also receive a new PIN by post. If you have saved your card details for regular payments, you should update them straight away.
    
3. How do I receive my credit card statement?
   You will continue to receive your credit card statement monthly, either by post or automatically via online banking.
    
4. Will my insurance cover change?
   Yes. With your new credit card, you’ll benefit from even more comprehensive cover. 
    

5. Can I use my card for mobile payments?
   Yes. If you have an Apple device, you can use Apple Pay. If you have an Android device, please use the 'Digital Payments' app instead of Google Pay in future.