Access to your online banking
Online Banking
Since Monday, May 11, 2026, you are able to use our new online banking. Further details about our IT system transition get here > "News."
Your new online banking
Following the system transition, we will be making a new online banking platform available to you starting Monday, May 11, 2026 — easy to use and featuring more functions than ever before. This will be accompanied by a new authorization procedure as well as a new banking app for your smartphone or tablet. To ensure you get off to a smooth start with the new online banking system, you will find important tips here regarding preparation and initial setup, along with information on the practical new features:
- Download the brochure "Your New Online Banking"
- You can find answers to frequently asked questions about online banking and our IT system transition here (FAQ).
Checklist
What do you need for your first login to online banking?
You have received the following by mail:
The "NetKey" is your personal login ID.
When you log in for the first time, you must change the initial access PIN to a personal PIN that only you know. Please follow the security instructions provided.
To use your new online banking service starting May 11, 2026, you must first enable two-factor authentication via the SecureGo plus app. In the future, you will use push notifications in the SecureGo plus app to approve all actions requiring authorization in online or mobile banking, such as logging into online banking, making transfers, and changing limits.
Log in to your new online banking
To authorize transactions via online or mobile banking in the future, you will need the SecureGo plus app. The QR codes below will take you directly to the free download on the App Store or Google Play Store.
Download the SecureGo Plus app using the QR code or the link to the App Store
Download the SecureGo Plus app using the QR code or the link to the Play Store
Step 1: Set up the SecureGo plus app
- Download the app
Download the app to your smartphone or tablet. Android users can find it on Google Play, iOS users in the App Store. Scan the relevant QR code on the left using your device. Once the app is installed, open it. Tap “Set up”.
- Set a password
Set an access password (or a biometric feature, if applicable). Important: Make a note of the access password, as it is used in the new online banking system to authorise all functions requiring approval.
- Set up push notifications
You can then allow the app to send you push notifications.
- Activate bank account
Then click on “Activate bank account for online banking” and “Scan activation code.”
- Enter activation code
Finally, scan or enter the activation code that we sent to your address by post in advance. Please note: The code has an expiry date, which you will find in the accompanying letter.
Step 2: Access to online banking
- Go to the online banking login page here on our website: Online Banking Login.
- Enter the NetKey and initial access PIN that we have sent to you in advance by post to your address. Then click on “Log in”.
- After entering your NetKey and initial access PIN, you will be prompted to change your PIN. You can set the new PIN yourself.
- You will then receive a push notification asking you to confirm the PIN change in your new SecureGo plus app.
- You can now log in again using your NetKey and your new PIN, and you’re all set to start using your new online banking service.
Step 3: Set up the Marcard Banking app
- Download an launch the App
Please download our new Marcard Banking app, "MyBanking."
Download for iOS: QR code or link to the App Store
Download for Android: QR code or link to the Play Store
Launch the app and select "Online access available." To do this, you must have already registered for the new online banking service. Simply follow the instructions and you’re all set.
- Set a password
First, set a password for the app – the security standards that must be met
are checked and displayed immediately, including the minimum number of characters. Decide whether you want to use your device’s biometric features (e.g. fingerprint) to log in.
- Confirm
Enter your Net-Key and your online PIN to log in. Select “Log in”. Confirm the login using the SecureGo plus app. Your accounts are now added. In the
account overview, you can see all your accounts briefly, and access key
functions easily and clearly via the menu. You will be asked whether the
app is allowed to send you notifications.
For our EBICS users
Starting Monday, May 11, 2026, we will be providing you with new and improved access options for EBICS. To help you get off to a good start after the transition, you will find important information here regarding preparation, initial setup, and future use. If you encounter any difficulties during the transition, please feel free to contact us at any time. We are here to help!
You can find everything you need to know in our brochure: Download Information for Our EBICS Customers
Important steps to take before the transition
- Step 1
Please download all files relevant to you from the current EBICS banking server before the transition weekend and store them securely for future use.
- Step 2
The statements for the business day Friday, 8 May 2026, will be made available (as Camt.053 or MT940 files) following end-of-day processing and will be available for download from 5:00 am on Saturday, 9 May 2026. Please download these statements during the migration weekend or on the morning of Monday, 11 May 2026.
- Step 3
Please switch to the new EBICS banking server only after you completed these steps. You will find the instructions and required details for the switch on the next page.
Setting up in a few steps
To resume payments via EBICS on Monday, May 11, 2026, 8:00 o’clock, you will have to update your URL and hostname stored in your EBICS software once and perform an HPB update. Please ensure your organisation is able to carry out these steps immediately following the transition – with support from your IT administrators if needed. After the transition, the EBICS banking server will only accept encryption keys with a minimum length of 2,048 bits.
Remember: Once you switched your access details, you will no longer be able to access data or transaction records from the previous EBICS banking server. Please back up all relevant information before switching to the new URL.
- Step 1
Change the URL and hostname in your EBICS software. If necessary, access to the new URL has to be allowed by your IT infrastructure team.
The new URL is: https://ebics.multivia-suite.de/ebicsweb/ebicsweb
The new hostname is: MULTIVIA
- Step 2
Retrieve the banks public key using the HPB order type. Please note that this step usually requires administrator rights.
- Step 3
Verify the hash code of the new EBICS banking server. The following hash codes apply for EBICS access from 11 May 2026:
| H004/H005 with encryption | H005 with certificates (EBICS version 3.0) |
| Authentication X002 88 74 C8 0B 8C 15 F3 B8 36 B2 2A 6B A6 71 73 61 7D ED 21 54 BC EE 33 36 10 27 08 29 E1 A8 29 8B | Authentication X002 45 6A 05 CF 11 CD 31 48 8B 5A F0 9A 6D AB 44 FC D7 9D 8D 70 DE F1 15 69 43 F0 6E D7 61 B7 08 D9 Encryption E002 |
| Encryption E002 C4 03 6E 7D 17 31 7B 8F 8C DE 3C D2 C8 1E ED 3C 4E 3F BD 92 4D A3 F3 C0 B4 24 E5 16 0A 27 FE 48 | Encryption E002 33 E8 DA FF E3 07 35 69 EC 5E C0 61 1B B3 16 4B EF CC F6 6B C9 5A AE 89 3B 7E DA 09 DA 2E FF 87 |
Important Note: an assistant may be available to guide you through the switch. If available, the assistant will usually open automatically the first time you log in after the transition. Please back up your data before proceeding. Your software provider can answer any questions regarding setup or the assistant.
FAQ to possible error messages during setup
- Unable to establish a connection?
Please check the URL or hostname carefully for typos.
- Is the new URL being blocked by your firewall or antivirus software?
The URL may need to be allowed. In most cases, you will need to contact your IT system administrator for assistance.
- Your EBICS software does not yet recognise the new URL or does not have a valid SSL certificate for it?
Please confirm the relevant certificate request – if necessary, with the help of your system administrator.
- The HPB request was missed?
The HPB key can still be retrieved afterwards.
General Safety Tips for Online Payments
Learn more about general safety tips for online payments.
Important Note
Fraudsters are currently stepping up their efforts to obtain sensitive banking information through phishing emails. For example, bank customers may be directed via a link in the email to a website that looks authentic but sends the entered data directly to the fraudsters, or they may be asked to email sensitive information to a fake email address.
Please note: We will never ask you to disclose sensitive data via email.
General security guidelines for handling emails can be found, for example, on the website of the Federal Office for Information Security
Overview of other topics
