Everything you need to know about your bank cards and accounts Everything you need to know about your bank cards and accounts
Everything you need to know about your bank cards and accounts
Our Customer Service
Lost your Card?

Lost your card? You can reach our 24-hour central card blocking hotline here – free of charge within Germany or subject to the rates of your telephone provider abroad.

Marcard Girocard & Mastercard®

With your Marcard Card you can access your cash anywhere and at any time. Pay for your purchases straight from your account. With the Marcard MasterCard you can enjoy all of the advantages of a credit card that is accepted all over the world.

Here you can find the current GZS exchange rates for your MasterCard and the registration link for the Mastercard® Identity Check™ 




Credit Card Information Online

From now on you can check your current credit card transactions online – fast and convenient. Furthermore you can find the account statements of the last 12 months and check the last three transactions using your mobile device (mobile phone, tablet).

D E T A I L S   F O R   U S I N G

1. First, please register using the following link:


2. Set your individual password during registration.
This consists of at least 8 characters and must contain 3 of the following 4 character types: Upper case letters, lower case letters, numbers and special characters.

3. You will then receive all the necessary access data by post within a few days.

4. Please log in with your access data (temporary user name and activation code) via the following link:


5. After logging in, create a new user name and enter your activation code.

For all future logins, please only use your new user name and your individual password.


Your registration or the retrieval of your information is not working? First Data will be happy to provide you with technical support.


Information for consumers about their rights when making payments in Europe (PSD II)

With this information, we would like to inform you about your rights when making payments in europe in accordance with the revised European Payment Services Directive (PSD II).

Information – Payments in Europe: Your Rights (PSD II)

Further Topics at a Glance

A family office can be an ideal partner and support you and your family on many levels.
Any form of intensive cooperation requires mutual understanding at the level of shared values.
Our clients are looking for support with very different issues. Independent advice and moderating support can be useful here.
With our comprehensive range of advisory services, we can meet the challenging task of safeguarding larger assets over several generations.
We will be happy to take the time to provide you with more detailed and individual information and answer all your questions in a personal meeting.